Terms and conditions
How we work
As a purpose-led business with an authentic approach and a genuine commitment to helping leaders attract the right people, Heart Talent takes a consultative approach to every recruitment partnership.
We believe recruitment is a marketing challenge. In the modern work landscape, effective recruitment marketing and proactive talent sourcing are critical to finding and engaging the best available talent.
We have an extensive network across Australia and invest in intentional, strategic sourcing. We utilise traditional job advertising, but our approach also focuses heavily on compelling, engaging content through digital channels to attract interest in job opportunities.
What you can expect
a proactive, strategic approach informed by two decades’ experience
a comprehensive, ‘no stone unturned’ search, reaching a wide talent pool
extensive outreach via our network, tapping into passive candidates
a compelling, engaging recruitment marketing campaign to make your job stand out
a commitment to excellence, transparency, professionalism and inclusion
honest, timely and straightforward communication (with you and your talent pool)
rich experience supporting the community, nonprofit, philanthropy and health sectors.
Recruitment solutions and services
We are pleased to provide a flexible range of solutions and services to support leaders and hiring teams. A customised proposal and scope of work can be provided for consulting, advisory and employer brand projects.
For recruitment solutions, we have two options:
Heart Exclusive
Our end-to-end, all-inclusive recruitment offering.
With this traditional done-for-you recruitment solution, the placement fee is a percentage of the employee's first-year salary, including super. In the case of part-time roles, the fee is calculated on the full-time equivalent (FTE) salary, including super.
The Heart Exclusive fee is invoiced in two stages as follows:
Shortlist fee - $6,500 + GST at the point you move to interview with two/more candidates
Placement fee - the balance of the % fee when your new employee signs their employment contract
Heart Shortlist
Our unbundled, fee-for-service offering.
If a traditional recruitment solution does not suit your needs, we also offer a lower cost done-with-you shortlist-only service.
This service includes stages 1-7 of the below methodology only. Once the talent shortlist is delivered, the hiring team is responsible for the rest of the recruitment process.
Please note that this is a fee-for service offering, meaning the shortlist fee is payable regardless of the outcome of your recruitment process.
The Heart Shortlist fee is invoiced in two stages as follows:
Shortlist fee - $6,500 + GST at the point you move to interview with two/more candidates
Placement success fee - $2,000 + GST when your new employee reaches 90 days in their role
Our recruitment methodology
The core stages of our recruitment methodology are:
Role analysis and assessment, stakeholder engagement
Recruitment marketing content and campaign development
Proactive talent search
Candidate care and engagement (through all stages)
Candidate alignment and screening
In-depth candidate interviewing
Shortlist report
Interview facilitation, feedback and candidate engagement
Reference checks
Extending the employment offer
Feedback to unsuccessful candidate pool
Onboarding support, as required
Our recruitment guarantee
Heart Talent is committed to effective, sustainable recruitment solutions.
Under the Heart Exclusive solution, we offer a replacement guarantee which provides that if the candidate leaves their employment with the Client less than 90 days after their employment commenced (for reasons other than redundancy, restructure or any change in the original job specification provided), Heart Talent will conduct a new search and shortlisting process to find a suitable replacement (for the same position at the same salary) without additional cost.
An extended guaranteed period can be agreed, if required.
For more information about the replacement guarantee and other details about our recruitment services, a full copy of our terms of business is below.
Terms and conditions of business
Heart Recruitment Pty Ltd, trading as Heart Talent
These terms and conditions of business are deemed to be the basis of Heart Talent’s agreement with you (the Client) to supply or engage permanent or contract employees and will become effective upon engagement of Heart Talent’s services. An engagement letter is also provided alongside these terms, confirming the details of each specific engagement.
Confidentiality
All information provided by Heart Talent, both verbal and written, is to be treated as strictly private and confidential. It should not be disclosed to any other party directly or indirectly without the express written approval of Heart Talent.
Professional fee for service
Please contact Cynthia Harris for a fee proposal aligned with your current needs.
No charge whatsoever is made to the candidate in any circumstances.
Acceptance
Engagement with a candidate introduced by Heart Talent constitutes acceptance of these Terms and Conditions unless otherwise agreed in writing.
Suitability
While every effort is made to ensure the suitability of the candidates introduced to the Client, we recommend that you satisfy yourself as to the candidate’s suitability for your employment.
Our objective is to provide accurate details about candidates based on the information they provide to us. While Heart Talent will make every effort to ensure the suitability of the candidates referred, we do not accept liability for any claim for loss, expense, damage or delay arising in connection with the candidate, irrespective of how it may be caused.
Heart Talent will complete two detailed reference checks for candidates offered a permanent or maximum-term contract position via the Heart Exclusive service offering, unless otherwise agreed with the Client.
Heart Talent does not conduct skills assessments, qualification verifications, medical assessments or criminal background checks. If required, these additional checks must be requested by the Client in writing at the commencement of the recruitment process. A separate quote for these services will be provided.
The final recruitment decision rests with the Client. It is the Client’s responsibility to satisfy themselves that the candidate meets any skill, qualification, background or medical requirements.
Replacement guarantee – applicable to the Heart Exclusive offering only
In the case of the candidate leaving their employment with the Client less than 90 days after their employment commenced (for reasons other than redundancy, restructure or any change in the original job specification provided), Heart Talent will conduct a new search and shortlisting process to find a suitable replacement (for the same position at the same salary).
If the Client requires Heart Talent to find a replacement for an altered role (including a higher salary), a full or partial fee will be payable for the subsequent recruitment process. This will be discussed with the Client and agreed in writing.
The following exclusions apply:
No replacements will be offered for accounts that are not settled within fourteen (14) days of the invoice date.
No replacement guarantee will be offered for candidates who were engaged as a freelancer/contractor prior to the permanent placement.
While Heart Talent will make all reasonable efforts to secure a suitable replacement candidate, if a replacement has not been agreed to within two (2) months of the original candidate’s departure, the guarantee is deemed to have been fulfilled and no further candidates will be presented.
Conditions applicable to freelance/contract placements only
Agreed payment
The Client undertakes to pay the freelancer/contractor the daily or hourly rate as agreed with Heart Talent at the commencement of the recruitment process.
Where the freelancer/contractor is paid a daily rate, the hours that comprise a standard working day will be discussed and agreed before the engagement commences. Reasonable additional hours may be worked as required and agreed between all parties.
Payment to candidate
Unless otherwise agreed, Heart Talent does not offer a payroll service. As such, the Client undertakes to pay the freelancer/contractor directly via either a PAYG employee arrangement or via an invoicing arrangement if the candidate is a sole trader with an ABN. If a candidate payroll service is required, this can be arranged at an additional cost.
Workplace responsibility
All freelancers/contractors provided are the Client’s responsibility from the time they arrive to undertake their duties and throughout their engagement with the Client. The Client will be responsible at all times for all acts, errors or omissions on the part of every freelancer/contractor, whether willful, negligent or otherwise.
Neither Heart Talent, nor anyone acting on our behalf, is liable for loss, expense or damage caused by any act or omission of freelancers/contractors.
The Client undertakes to provide a workplace induction, suitable workplace health and safety guidance and appropriate workplace supervision. The Client will comply with all statutes, bylaws and legal requirements affecting the freelancer/contractor.
Any workplace health and safety systems or obligations impacting direct employees of the Client must also be extended to Heart Talent freelancers/contractors.
When engaging a Heart Talent freelancer/contractor, the Client will indemnify Heart Talent against any costs, claims and liabilities incurred by us, arising from the placement, or any penalties incurred as a result of the Client’s negligence or statutory breach.
The Client must notify Heart Talent of any changes to the workplace or tasks to be performed by the freelancer/contractor as soon as reasonably practicable.
Invoicing and payment
Heart Talent’s fee structure is based on prompt payment. Payment terms are strictly fourteen (14) days from the invoice date.
Candidate availability
Heart Talent does not guarantee that a candidate is available to accept any engagement.
Other general conditions
Unless otherwise stated, all costs quoted are exclusive of GST.
If more than one candidate is appointed from a shortlist provided by Heart Talent, a l fee will be payable for each separate candidate employed.
The Client agrees not to approach companies or individuals directly to seek information about candidates introduced by Heart Talent, through the referencing process or otherwise, without the express permission of Heart Talent or the candidate.
Any amendment or variation to these terms and conditions is not effective unless it is in writing.